Refund policy

Best Behavior Return & Refund Policy

1. Returns & Exchange Window In accordance with the South African Consumer Protection Act (CPA), you have 7 days from the date of receipt to request a return or exchange for unopened, unused items in their original packaging.

2. Non-Returnable Items For health, hygiene, and safety reasons:

• Opened, unsealed, or used cosmetic and hair care products cannot be returned unless proven defective or damaged upon delivery.

• Gift cards or promotional items are non-refundable.

3. Damaged or Defective Goods If your item arrives damaged or incorrect, contact us within 48 hours at info@bestbehavior.co.za with photos of the damaged product and outer packaging. We will inspect and process a replacement or full refund at no extra shipping cost to you.

4. Refund Process Once returned items are received and inspected, approved refunds will be credited back via your original payment method (e.g., Payflex, card) within 5–10 business days. Original shipping fees are non-refundable unless the return is due to our error.